Operations Manager

Opportunity/Position Synopsis

The Operations Manager will work with Executive Director and Board to ensure the development of performance goals and long-term operational plans. Set and implement strategic goals for operational efficiency. Oversee and ensure goals are met in the development of financial and budgetary plans. Analyze current operational processes and performance, recommending solutions for improvement where necessary leading EP’s approach to movement building and strategic programming. Overseeing and maintaining relationships with our partners in programming as well as ensuring all are well documented. This position includes maintaining EP’s CRM. Some travel may be required.

Primary Duties and Responsibilities

Operations (40%)

  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles

  • Decision making regarding operational activity and strategic goals

  • Plan, monitor, and analyze day-to-day operations to ensure efficient and timely completion of tasks/programming

  • Devise strategies for ensuring the growth of programs EP-wide, and implement process improvements

  • Work with ED to ensure Standard Operation Procedures handbook is up to date and that EP guidelines and procedures are being followed

  • Work closely with Executive Director to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment

Administration (40%)

  • Management of daily operational activities

  • Various administrative tasks and documentation

  • Managing CRM (EA) updates and reporting

  • Meeting with Bookkeeper monthly to ensure all updates to QuickBooks have been made with adequate reports uploaded to SharePoint

  • Engages in opportunities for learning, growth, and professional development related to communications, marketing, and fund development

  • Overseeing Human Resources documents and assisting when needed in HR processes

  • Attending team meetings and one-on-ones/supervision with ED on a regular basis

  • Attending meetings with Board if and when requested

Fundraising (20%)

  • Working with ED on various avenues to bring in new funding

  • Assisting when needed for end of year and other fundraising campaigns for Eyewitness Palestine

Reports to: Executive Director

Supervises: N/A

Status: This is a full-time position with generous benefits, including full health care, 20 vacation days, comp days for weekends worked, and seniority raises

Salary Scale: $70,000 per annum

To Apply: Please email resume and cover letter to jobs@eyewitnesspalestine.org

Application deadline: September 20, 2025

Skills and Qualifications

  • Proven experience as an Operations Manager or other managerial position/experience

  • Thorough understanding of project/program management techniques and methods

  • Experience in overseeing and supporting Programming work

  • Strong communication skills

  • Excellent written, verbal, and editing skills in English. Other languages a plus.

  • Proficiency with Windows and Mac operating systems, Microsoft Office applications, and CRMs preferably Every Action

  • Strong skills in financial management and in-house accounting

  • Knowledge of QuickBooks

  • Broad understanding of Palestine politics

  • Creative and flexible problem-solver

  • Demonstrated ability to meet deadlines and manage multiple priorities while working with multiple individuals

  • Familiarity with Eyewitness Palestine a plus

  • Commitment to social justice and strong belief in mission and values of EP

  • Ability and willingness to supervise a few key volunteers to assist in your work

  • Commitment to values of EP, including principles of solidarity, features of organizational culture, and comfort working in EP’s structure

  • Ability to work with other (including remote) staff in a collaborative environment

  • Broad understanding of contemporary social movements in North America

  • Interest and ability to work constructively and openly with a wide range of individuals coming from a wide range of backgrounds and understandings regarding the politics of Palestine and social movements in North America